Bokningsvillkor

Who we are

Nordic Getaways is run by Mojjo AB, org. no. 559477-3912, Häckenvägen 78, 443 92 Lerum, Sweden, [email protected].

Each stay is provided by the cabin's host. Hosts on Nordic Getaways rent out their own place as private persons, not as businesses, so EU consumer protection rules do not apply to the agreement between you and the host. Mojjo AB takes the booking and the payment on the host's behalf and handles cancellations and refunds as these terms describe.

Booking and payment

• Your booking is confirmed when the payment has gone through and you receive our confirmation email.
• You pay the full amount when you book, by card through Stripe. Prices are in Swedish kronor (SEK).
• The total shown before you pay is the full price: the nightly price, any extra-guest and cleaning fees, any extras you add, and a service fee of up to 10% (5% on listings from founding hosts in their first year). A weekly or monthly discount is taken off the nightly price.
• The service fee is our fee for the booking service. Everything else you pay is the price of the stay, which goes to the host.
• What is included in the price, for example bed linen and towels, is listed in the booking form. Other things are included only when the listing says so.

House rules

• Each place has its host's house rules, shown in the booking form before you pay: the minimum stay (which may be longer over Valborg, Midsummer Eve and New Year's Eve), whether pets, smoking, and parties or events are allowed, and the minimum age of the person booking. You accept them when you book.
• The person booking must be at least 18, or the higher age the place asks for, and stay at the property.
• No more guests than booked, and never more than the property sleeps.
• Check-in and check-out times are on each cabin's page and in your booking confirmation.
• The rules on each property's page also apply.
• If the rules are seriously broken, for example a party or more guests than booked, the host may end the stay without a refund.

If you cancel

Email [email protected] or reply to your booking confirmation. Each place has one of four cancellation policies, chosen by its host and shown in the booking form. The policy shown when you booked applies to your booking, and it is in your confirmation. What you get back depends on how many days before arrival your cancellation reaches us (Swedish time), and is a share of the price of the stay. The service fee is not refunded when you cancel.

Example, Standard policy: the stay costs 10,000 SEK and the service fee is 1,000 SEK, so you paid 11,000 SEK. If you cancel 30 days before arrival, you get 9,000 SEK back.

The refund goes back to the card you paid with. A stay is booked for specific dates, so the 14-day right of withdrawal for distance purchases does not apply to stays.

If the host or we cancel

If the host or we cancel your booking, or the property cannot be used (for example after damage or a power or water failure), we tell you as soon as possible and refund everything you paid, including the service fee. The same applies if your dates turn out to be already taken when your payment comes through.

During your stay

• Treat the property and its equipment with care and leave it as you found it.
• Tell the host straight away (and us at [email protected] if you can't reach them) if something breaks or stops working.
• You are responsible for damage caused by you or your group beyond normal wear, and may be asked to pay for repairs or extra cleaning.
• If the cabin has boats or paddle boards, wear a life jacket on the water; children must always be supervised near the water.

Shop orders

• Products in The Nordic Collection are printed to order by our partner Printful and sent from their production centres.
• Shipping depends on the country and is shown in the cart before you pay. Orders outside the EU may be charged customs duty and taxes on delivery.
• You may cancel a shop order within 14 days of receiving it. Email us, return the item at your own cost, and we refund the price and the standard shipping within 14 days of getting it back.
• If an item is faulty or damaged, send us a photo and we will replace or refund it. Your rights under the Swedish Consumer Sales Act also apply.

Complaints and disputes

During a stay, tell the host first (and us at [email protected] if you can't reach them); otherwise contact us at [email protected]. If we cannot agree, you can turn to the National Board for Consumer Disputes (ARN) at arn.se. Swedish law applies.

How we handle personal data is described in our privacy policy.